Refresh and Retreat Spa

Refresh and Retreat Spa London - Where tranquility begins and stress melts away

Refresh + Retreat

Frequently Asked Questions

Everything you need to know before your visit to Refresh and Retreat Spa.

We offer a range of relaxing and therapeutic services including massage therapy, facials, body treatments, aromatherapy, and customized spa packages designed to restore balance and wellbeing.

We strongly recommend booking in advance to ensure availability, especially for weekends and popular treatments. Walk-ins are welcome when space allows.

You’ll be welcomed into a calm environment, asked to complete a brief consultation form, and guided through your treatment so you feel comfortable and relaxed from start to finish.

We recommend arriving 10–15 minutes early to allow time to unwind, complete any paperwork, and fully enjoy your spa experience.

Yes. All of our therapists are fully licensed, professionally trained, and experienced in delivering high-quality, safe, and effective treatments.

Absolutely. We tailor each treatment based on your preferences, concerns, and wellness goals to ensure the most beneficial and enjoyable experience.

We use high-quality, skin-friendly products selected for their effectiveness and gentle formulations. Many are natural or organic where possible.

Yes, we offer couples treatments and small group spa experiences. Please contact us in advance so we can arrange the perfect setup for your visit.

We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. Late cancellations may be subject to a fee.

Yes, gift cards are available and make a perfect gift for any occasion. They can be purchased for specific treatments or custom amounts.

Wear whatever is comfortable. For most treatments, you will be given privacy to change, and proper draping will always be provided.

Yes. We welcome first-time guests and take extra care to explain each step, answer questions, and ensure you feel relaxed and confident throughout your visit.
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